You know you have real friends when they sit patiently with you as you cry. When they cry with you because they cannot change things, but wish that they could. When they acknowledge that the situation is terrible and all they have to offer are hugs and condolences. When they ask if there is anything else they can do to help besides offer hugs and condolences. And you ask them to help you figure out how to work your scanner. And they tell you to read the fucking manual.
Those are real friends.